Every product you buy from our store is under the Selçuklu Stove warranty.

You can return the product you purchased from selcuklusoba.com without using it, without losing its saleable feature, within 14 business days from the date of delivery of the product to you, with the return form you created in the "Return" section, for reasons originating from our site such as sending the wrong product or wrong color. Packages sent without receiving the return form approval from our Customer Services department will cause problems in terms of tracking.

Return process

You can return the product within 14 (fourteen) business days from the day the order is received, with all accessories, undamaged and unused, by creating a Return Form and with all copies of the invoice. Returns of products that have been opened, used or damaged are not accepted. The buyer is obliged to return the product in the same condition as when it was received; and if used, to compensate for the loss of commercial value of the product due to use.

Product Return Fee

After the "Cancelled" warning appears regarding your order, the entire amount is refunded to your credit card or the bank you made the transfer to. The product price is refunded within 3 business days after the product reaches the warehouse and its compliance with the return conditions is checked. Depending on your bank, it may take up to 5 business days after the refund for the refund amount to be reflected on your credit card. Refunds made in installment sales are reflected on your credit card as a positive balance by your bank every month.

Product Change

There is no exchange or return for products that have been opened and used in their original package. You can return all our products within 14 days without any reason unless otherwise stated.

Order Cancellation

If the status of your order has not been updated to "Shipped", you can submit your cancellation request by sending an e-mail to [email protected]. Order cancellation confirmation will be notified to you via e-mail.

If your order is in the shipping phase; you must fill out the return form in the "Return" section after the product arrives. If you have a Coupon Code that you have used in your canceled orders, it will be reloaded to your account after the cancellation of your order is confirmed.